Flexible and affordable coverage options
DBS checked and fully trained staff
Flexible contracts for changing needs
Shop Floor and Entrance Cover
Retail cover works across two points: the shop floor and the entrance. On the floor, officers position themselves near high-theft areas and are visible enough to act as a deterrent without hovering over shoppers. At the entrance, officers can manage capacity during busy periods, check bags on request where store policy allows, and support age-verification for restricted items such as alcohol or knives. Each guard is briefed on the store's specific risk points and any local issues, such as known shoplifters or a pattern of loitering outside that puts off customers from coming in.
Handling Incidents and Difficult Customers
Confrontations are handled according to a clear process: de-escalate first, involve store management where appropriate, and call police for anything beyond a store-level response, keeping staff out of harm's way. Officers watch for known theft techniques such as tag switching or bag-stuffing, and can work alongside existing CCTV to flag activity in blind spots the tills can't see. At the door, guards can also disperse groups loitering outside that put off customers, without needing to involve the police for low-level nuisance. During peak trading periods such as sales weekends, cover can be increased at both the floor and entrance without renegotiating a new contract.
Why London Retailers Choose Sahi Security Ltd
The team has covered independent stores, retail parks and high street units across London for over five years, working both shop floor and entrance cover depending on what a store needs. Every officer is DBS-checked and briefed before their first shift, so store managers know exactly who's representing the brand at the till and on the door. Contracts flex around trading hours and seasonal demand, so entrance cover can be added for a sale weekend and floor cover scaled back during quieter midweek trade. First-time clients receive 10% off their initial contract, making it easy to trial either type of cover before committing further.
Setting Up Floor or Entrance Cover
Getting started begins with a short conversation about the store: footfall, layout, known theft hotspots, and whether the priority is floor presence, entrance control, or both. A tailored quote follows, based on the level of cover actually needed rather than a fixed package. Guards can typically be deployed within days, useful for retailers reacting to a spike in theft, an unruly entrance, or preparing for a busy trading period. A single point of contact stays on the account throughout, so cover can be adjusted quickly if trading patterns change or extra entrance cover is needed at short notice.
I worked with the company, and it was amazing to work with them. They treated me so well on site; they guided me about every step possible, and it was so overwhelming. I really recommend that you work with them.
